Here is a quick breakdown of how membership works, with most of the major questions addressed below:

When your subscription expires, you will lose access to upgrades and support. Yes, you can keep the extension. No, you are not required to subscribe again. Yes, the extension will work after the subscription expires (and no, there will be no limitations on it).

What are you buying and why?

Our components are *not* encrypted. We believe you should have the right to customize the software you buy, so we leave our source code open.  But if our source code is open, what are we selling? SUPPORT.

Through our Support Center, we offer our Charter Members top-notch Customer Support for installation and Configuration issues. No question is too small, and no ticket is left unanswered.  We have an internal policy of trying to make a first response to all of our tickets within 24 business hours, although sometimes it may take us up to 48 hours to respond. We try very hard to get to each ticket as quickly as possible.

If you were brought to Dioscouri Design through extensions.joomla.org, then you've probably already heard some of the feedback on our support.  We wouldn't go so far as to say it's fanatical, but it's great nevertheless.

How much does it cost?

Each of our subscription plans will follow the same basic pricing structure, having a 1-month support subscription and a 12-month recurring support subscription, though depending on the extension's feature-set, the price will vary.  To see our list of available subscriptions, please click here.

Still Have Questions?

If you have any questions not answered by this article or the forums, feel free to reach out to us in our Support Center to get an idea how we work!  Thanks! :-)

Refund Policy

We cannot offer refunds on purchases of support -- we are selling you the right to our time.  Please contact us with any questions before making your purchase as all purchases are final.  Thanks!

To purchase a support subscription, click here: